Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.
Course Outline:
Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives
Module Two: Crisis
• Internal Risks
• External Risks
• Aggression
• Violence
• Case Study
• Module Two: Review Questions
Module Three: Workplace Violence
• Threats
• Damage
• Psychological Acts
• Physical Acts
• Case Study
• Module Three: Review Questions
Module Four: Myths
• Violence Just Happens
• It Is Uncommon
• Problems Will Solve Themselves
• It Is Not Possible to Prevent Violence
• Case Study
• Module Four: Review Questions
Module Five: Escalation
• Threats
• Stalking and Bullying
• Injury
• Death
• Case Study
• Module Five: Review Questions
Module Six: Concerning Behaviors
• Disruptive
• Emotional Abuse
• Causes Anxiety
• Examples of Behavior
• Case Study
• Module Six: Review Questions
Module Seven: Domestic Violence Indicators
• Disruptive Calls
• Poor Concentration
• Bruising
• Absences
• Case Study
• Module Seven: Review Questions
Module Eight: Triggers of Workplace Violence
• Reprimands and Terminations
• Financial Strain
• Loss of Loved One
• Perceived Slights
• Case Study
• Module Eight: Review Questions
Module Nine: Conflict Dangers
• Triggers
• Action Point
• Flashpoint
• Identify
• Case Study
• Module Nine: Review Questions
Module Ten: Response
• Note Areas of Concern
• Discuss It
• Report It
• Report Extreme Cases to HR/Tip Line
• Case Study
• Module Ten: Review Questions
Module Eleven: Strategies
• Policies
• Programs
• Emergency Procedures
• Train Employees
• Case Study
• Module Eleven: Review Questions
Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations
After Checkout Check Your Email
Within 24 hours, you will receive a separate email from us.
This email will contain your login credentials (username and password) along with detailed instructions on how to access your training library.
What to Expect After Your Purchase
Step 1: Check Your Inbox
Within 24 hours, you’ll receive a confirmation email from us.
Inside, you’ll find:
- Your personal login credentials (username & password)
- Step-by-step instructions to access your training library
Step 2: Access Your Training Library
Once your email arrives:
- Follow the quick setup guide provided.
- Sign in using your new credentials.
- Instantly explore your courses, tools, and resources.
We’re Here for You
If you have questions—or if your login email hasn’t arrived within 24 hours—our support team is ready to help.
📩 Email us anytime at: employeeskilltraining@gmail.com
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