Interpersonal Skills

The Interpersonal Skills workshop focuses on equipping participants with the tools to become memorable and effective communicators. Participants will learn strategies for creating powerful introductions, mastering the art of remembering names, and navigating situations where names are forgotten.

Throughout the workshop, participants will develop essential communication skills and negotiation techniques to make a lasting impact. They will also receive guidance on effective networking strategies and initiating conversations. Additionally, the workshop will cover the skills required to start and sustain meaningful conversations, ultimately empowering participants to build strong interpersonal relationships.

Course Outline:

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Verbal Communication Skills
• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power

Module Three: Non-Verbal Communication Skills
• Body Language
• The Signals You Send to Others
• It’s Not What You Say, its How You Say It

Module Four: Making Small Talk and Moving Beyond
• The Four Levels of Conversation

Module Five: Moving the Conversation Along
• Asking for Examples
• Using Repetition
• Using Summary Questions
• Asking for Clarity and Completeness

Module Six: Remembering Names
• Creating a Powerful Introduction
• Using Mnemonics
• Uh-Oh - I’ve Forgotten Your Name

Module Seven: Influencing Skills
• Seeing the Other Side
• Building a Bridge
• Giving In Without Giving Up

Module Eight: Bringing People to Your Side
• A Dash of Emotion
• Plenty of Facts
• Bringing It All Together

Module Nine: Sharing Your Opinion
• Using I-Messages
• Disagreeing Constructively
• Building Consensus

Module Ten: Negotiation Basics
• Preparation
• Opening
• Bargaining
• Closing

Module Eleven: Making an Impact
• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations